IS YOUR TECHNOLOGY PROVIDER A
Perhaps this isn’t a question you have ever asked but does that mean it isn’t important? Why make the distinction?
Here are a few reasons why we feel it is important to separate the two and understand why a strong partner makes the difference:
FOCUSED ON PRICE
Price is more critical. Getting the best
deal for what you need now
PERSONAL SERVICE
Gets to know each client to provide
personalized service
POOR SERVICE
Less of an emphasis on service
FITS YOUR BUSINESS
Evolves with your business needs
NO FUTURE
Addressing your immediate
needs without any regard to the future
CUSTOMIZED
Willing to customize and tweak the software
to your requirements
COST INCREASE
Changes in service will end
up costing you
TRAINING & UPDATES
Extensive training,
regular updates
NOT FLEXIBLE
Less flexibility; a negotiated service is provided with
standard SLAs
EXCEEDS EXPECTATIONS
Ensure that your expectations
are met and exceeded consistently
POOR RELATIONSHIPS
Little relationship with the
service provider
ALWAYS IMPROVING
System
enhancements