Staff Spotlight – Zeenat Haq

How long have you worked at Infinite and what does your role entail?
I started working at Infinite in 2010 as a receptionist. I was doing front desk duties and as soon as I started, I really wanted to learn more about the company and what these guys did. At that time, Ali and Justin were doing a lot of programming and dealing with clients. I remember, I would always go to them and say, “Hey, what are you guys doing? Can you guys teach me more work?” Slowly over time, they started letting me deal with client questions and more support work. As we got more clients, and as our team has grown, my role has evolved as well. Now, I’m the VP of our System Support Team and we have a big group of very talented individuals that do the system support for our Harmony software that is used by many clients. A lot of the work that I do now entails working with the clients that we have, making sure all their issues regarding the system are addressed in a timely manner. I ensure our clients are getting the best service possible when they use Harmony. This includes whatever questions they may have, whatever things they’re looking to do on the system, or any ideas or suggestions they may have. I make sure we take that into consideration and then work with them to make those visions come to life.

What’s your favorite part about working at Infinite?
Hands down it has to be working with the team that we have here. It is such a cool group of people that I feel very fortunate to get to work with day in and day out. We’ve gotten to know each other so well. I think the team culture that we have here at Infinite is by far one of my favourite things.

What is the best career lesson you’ve learned so far?
In a role like this, because you work so often with different kinds of people, you have to learn to work with different personalities. Whether it’s different clients or different coworkers, I think you have to also adapt your personality to work well with them. This depends on where or how someone is coming to you; with the questions they have. Whatever issues they have, you want to make sure they walk away happy. I think one of the big things I’ve learned is having patience and having a lot of curiosity about people in general. That way you can help them in the best way possible.

What’s a fun fact about you that many people may not know?
I would like to think I’m a good baker and a lot of times I like to recreate any dishes I’ve tried and liked. I will go to a bakery and be like, “This is nice. Now, let me make this at home.”
A lot of times you can find me baking away and concocting new recipes.

What’s the next place on your travel bucket list?

What’s the last book you read?
The Lord of the Rings: The Fellowship of the Ring.

What’s the first concert you ever?
The Backstreet Boys.

If you had to eat one meal every day for the rest of your life, what would it be?

What’s one item you can’t live without?

If you could have any superpower, what would it be?

What TV show or movie are you embarrassed that you love?
I don’t know if I’m embarrassed, but I love Brooklyn Nine-Nine.

What was your first job?
Tutoring math.

What’s one word that describes you best?
Hard working.

This interview has been edited by Fereidoon Tavassoli for clarity and a more conventional reading experience.

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